Last updated: 11 September 2026
These terms apply to the Fireball Studios website and to design, visualisation, modelling, analysis and documentation services supplied by Fireball Studios. A project quotation, proposal or written scope may contain additional terms. If there is a conflict, the project-specific written agreement takes priority for that project.
1. Website use
You may use this website for lawful personal or business purposes. Website content is provided for general information and may be updated without notice. You must not interfere with the website, attempt unauthorised access, introduce malicious code, copy substantial parts of the website, or use its content in a misleading or unlawful way.
2. Quotations and project agreements
Unless stated otherwise, quotations remain open for 30 days. A project begins when you accept the written quotation or proposal and pay any stated deposit. The agreed scope, outputs, assumptions, programme and fees form part of the contract. We may decline work that is unlawful, unsafe, outside our competence or dependent on information that has not been supplied.
You must provide accurate, complete and timely source information, instructions, approvals and access. You confirm that you have the right to share all files and materials you provide. Delays or changes in that information may affect fees and delivery dates.
3. Delivery and revisions
Estimated delivery dates depend on timely client feedback and are not guaranteed unless expressly agreed in writing. Unless the quotation states otherwise, the fee includes two reasonable rounds of revisions within the agreed scope. New concepts, changed requirements, late source information and further revisions may be treated as additional work and quoted separately.
Interactive models, renders, engineering outputs and technical documents are prepared for the purpose stated in the project agreement. They must not be used for another purpose without checking suitability. Concept visualisations are not construction drawings. Engineering analysis does not replace any independent certification, statutory approval or regulated professional sign-off required for the project.
4. Fees and payment
Unless the quotation says otherwise, a 30% deposit is due before work begins and invoices are payable within 14 days. Prices exclude taxes and third-party costs unless expressly included. We may pause work or withhold final files while an undisputed invoice is overdue. For business clients, we may claim statutory interest and recovery costs where the law allows.
5. Changes, cancellation and refunds
Either party may request a scope change. A change takes effect only when its effect on fees, outputs and timing has been agreed in writing. If you cancel after work has started, you must pay for work completed and non-cancellable costs incurred up to cancellation. Any deposit will be applied to those amounts, and any remaining balance will be returned.
If you are a UK consumer entering a distance contract, you normally have 14 days from the day after the contract is made to cancel. If you expressly ask us to start during that period and then cancel, you must pay a proportionate amount for work supplied. The right to cancel may end once a service has been fully performed after your express request and acknowledgement. Your statutory rights remain unaffected.
We may end a project for material breach, persistent non-payment, unlawful instructions or conduct that makes safe delivery unreasonable. Where practical, we will give written notice and an opportunity to remedy the issue.
6. Intellectual property
You retain ownership of materials you supply. Fireball Studios and its licensors retain ownership of pre-existing tools, methods, templates, code, libraries and know-how. Unless the quotation provides for an assignment, copyright in project outputs remains with Fireball Studios. Once all fees are paid, you receive a perpetual, non-exclusive licence to use the final approved outputs for the purpose and channels agreed in the project scope. Drafts and rejected concepts are not licensed for use.
Third-party materials remain subject to their own licences. We may display completed work in our portfolio and promotional materials unless confidentiality, an embargo or an opt-out is agreed in writing before publication.
7. Confidentiality
Each party will take reasonable care of confidential information received for a project and use it only to perform or receive the services. This does not cover information already public, lawfully known, independently developed or required to be disclosed by law.
8. Responsibility and liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything else that cannot lawfully be limited. We are responsible for losses that are a reasonably foreseeable result of our breach or failure to use reasonable care and skill.
For business clients, subject to the previous paragraph, our total liability for a project is limited to the fees paid or payable for that project. We are not liable for indirect or consequential loss, loss of profit, revenue, opportunity, anticipated savings or data. These business limitations do not apply to consumers. We are not responsible for delay or failure caused by events reasonably beyond our control, but we will communicate and take reasonable steps to reduce the effect.
9. Third-party services
The website may link to or embed third-party services. Their availability, content and privacy practices are outside our control and their own terms apply.
10. Questions and complaints
Please contact info.fireballstudios@gmail.com. We will acknowledge a project complaint and aim to provide a substantive response within 14 days.
11. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except that a consumer living elsewhere in the UK may also bring proceedings in the courts of their home jurisdiction where applicable.
12. Model cancellation form for consumers
Complete and return this wording only if you wish to cancel a qualifying consumer contract:
To Fireball Studios, London, UK, info.fireballstudios@gmail.com: I give notice that I cancel my contract for the following services: [describe services]. Contract date: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature: [only if sent on paper].